The most important set of skills emerging in this age of Fourth Industrial Revolution world is the soft skills set.
Post-COVID, proficiency in soft skills will be a must, especially as data-centric roles and the importance of virtual communication channels increase. People and companies need to up-level their soft skills and evolve their mindset to meet the demands of the new work. Each industry might need different set of soft skills. Typical topics of soft skills trainings include:
Emotional Intelligence
(Virtual) communication
Adaptability & Agility
Collaboration
Conflict Prevention and Resolution
Cross-cultural fluency
Resilience
Curiosity and Creativity
Work-life blending and WFT
Empathy in customer service
